Terms of Use

Effective Date: August 31, 2025
Last Updated: August 31, 2025

Welcome to Tale House (www.tale-house.com), operated by Victoria Henderson from our home in the UK. These Terms of Use (“Terms”) govern your access to and use of our website, including creating a member account, browsing our curated antiques and paintings, and making purchases. By using our site, you agree to these Terms, so please read them carefully. If you have any questions, contact us at hello@tale-house.com.

1. About Tale House

Tale House is an online store offering one-of-a-kind antiques and paintings, shipped worldwide from our UK base. Our website, hosted on Wix, allows you to browse, purchase, and manage your shopping experience through a member account, with optional sign-in via Google or Facebook for convenience.

2. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Refunds Policy. If you do not agree, please do not use our site. We may update these Terms periodically, and changes will be posted on this page with an updated “Last Updated” date. Continued use of the site after changes constitutes your acceptance.

3. Member Accounts

You may create a member account to manage your shipping addresses and payment methods for a seamless shopping experience. Key terms for accounts:

Sign-Up: Register directly on our site or use your Google or Facebook account for quick sign-in, facilitated by Wix’s secure authentication system.
Purpose: Accounts are solely for managing shipping details (e.g., addresses for UK, Europe, Canada, Australia, Japan, Singapore) and payment methods (via PayPal, Stripe, or Klarna). No other features, such as reviews or forums, are offered.
Eligibility: You must be at least 16 years old to create an account. We do not knowingly collect data from minors, as outlined in our Privacy Policy.
Responsibility: Keep your account credentials secure and do not share them. You are responsible for all activities under your account. Notify us immediately at hello@tale-house.com if you suspect unauthorised access.
Account Management: Update or delete your account via the Wix member area. Contact us for assistance if needed.

4. Use of the Website

You agree to use our website only for lawful purposes and in accordance with these Terms:

Permitted Uses: Browse products, create an account, make purchases, and contact us via Wix Chat or email.
Prohibited Uses: Do not:
- Use the site for illegal activities or to violate any laws.
- Attempt to hack, disrupt, or overload our site or its servers.
- Copy, reproduce, or distribute our content (e.g., product images, descriptions) without permission.
- Use automated tools (e.g., bots, scrapers) to access or extract data.
Purchases: All orders are subject to our Shipping Policy and Refunds Policy. Due to the unique nature of our antiques and paintings, all sales are final, with limited exceptions for damages or change-of-mind returns (buyer-funded).

5. Intellectual Property

All content on our website, including product images, descriptions, and designs, is owned by Tale House or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without written permission, except for personal, non-commercial use (e.g., viewing products).

6. Third-Party Services

Our website relies on third-party services, including:

Wix: Hosts our site and manages member accounts.
Shippo: Handles shipping calculations and labels (via DHL Express Worldwide, DPD for UK).
PayPal, Stripe, Klarna: Process payments securely.
Google Analytics, Microsoft Clarity, Google Ads: Analyse site usage and serve relevant ads.

These services have their own terms and privacy policies, which you should review:

Wix: https://www.wix.com/about/terms-of-use
Shippo: https://goshippo.com/terms/
PayPal, Stripe, Klarna: Check their respective websites.

We are not responsible for the practices of these third parties.

7. Limitation of Liability

To the fullest extent permitted by law:

Tale House provides the website “as is” and does not guarantee uninterrupted access, error-free operation, or freedom from viruses.
We are not liable for indirect, incidental, or consequential damages (e.g., loss of profits, data) arising from your use of the site.
Our liability for purchases is limited to the item’s purchase price, as outlined in our Refunds Policy.
We are not responsible for delays, damages, or losses caused by third parties (e.g., carriers, payment processors), though we’ll assist with claims as per our policies.

8. Termination

We may suspend or terminate your access to the website or your member account if you violate these Terms, engage in fraudulent activity, or misuse the site. You may delete your account at any time via the Wix member area.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales, though you retain consumer rights under your local laws (e.g., EU consumer protections).